TolLin Holdings

Privacy Policy

Last updated: April 9, 2026

1. Introduction

TolLin Holdings LLC ("Company," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website tollinholdings.com and use our software platforms and services.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

2. Information We Collect

2.1 Information You Provide

  • Contact Information: Name, email address, phone number, mailing address, and company name when you fill out forms, request information, or contact us.
  • Account Information: Credentials and profile data when you register for or use our software platforms.
  • Communications: Records of correspondence when you contact us, including via email, phone, or our contact form.
  • Client Data: Information submitted through our platforms by law firms, property managers, and their clients in connection with legal matters or property management operations.

2.2 Information Collected Automatically

  • Usage Data: Pages visited, features used, clicks, timestamps, and referring URLs.
  • Device Information: Browser type, operating system, device identifiers, and screen resolution.
  • IP Address: Your Internet Protocol address for analytics and security purposes.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to improve your experience and analyze usage patterns.

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our website and software platforms
  • Respond to your inquiries and fulfill your requests
  • Send transactional communications related to your use of our services
  • Send marketing and promotional communications (with your consent)
  • Improve and personalize your experience
  • Monitor and analyze usage and trends
  • Detect, prevent, and address technical issues and security threats
  • Comply with legal obligations

4. SMS/MMS and Voice Communications

Our platforms may use SMS, MMS, and voice communication services powered by third-party providers including Twilio to facilitate communications between law firms and their clients, property managers and tenants, and for account verification or notifications.

4.1 Consent

By providing your phone number and opting in to receive communications through our platforms, you consent to receive SMS/MMS messages and/or voice calls at the phone number you provide. Consent is not a condition of purchase. Message and data rates may apply.

4.2 Message Frequency

Message frequency varies based on your use of our platforms and the communications initiated by your service providers (law firms or property managers). You may receive transactional messages related to case updates, document requests, appointment reminders, lease notifications, and account alerts.

4.3 Opting Out

You may opt out of receiving SMS/MMS messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a confirmation message and will no longer receive SMS/MMS messages unless you re-subscribe. You may also contact us at info@tollinholdings.com or (858) 751-9616 to opt out.

4.4 Help

For help with SMS/MMS messaging, reply HELP to any message or contact us at info@tollinholdings.com or (858) 751-9616.

4.5 Carriers

Carriers are not liable for delayed or undelivered messages. We work with major U.S. carriers but cannot guarantee delivery on all networks.

4.6 No Sharing for Marketing

We do not sell, rent, or share your phone number or opt-in consent with third parties for their marketing purposes. Phone numbers and consent data are used solely to deliver the communications you have requested through our platforms.

5. How We Share Your Information

We may share your information with:

  • Service Providers: Third-party vendors who perform services on our behalf (e.g., hosting, analytics, communication services such as Twilio, payment processing).
  • Platform Users: Information may be shared between parties as necessary for platform functionality (e.g., between a law firm and its clients, between a property manager and tenants).
  • Legal Compliance: When required by law, regulation, legal process, or governmental request.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.
  • With Your Consent: When you have given us explicit permission to share your information.

6. Data Security

We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encryption in transit and at rest, role-based access controls, audit logging, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.

8. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your personal information
  • Object to or restrict processing of your data
  • Withdraw consent at any time
  • Request data portability
  • Opt out of marketing communications

California Residents: Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), you have additional rights including the right to know what personal information we collect, the right to delete, the right to correct, and the right to opt out of the sale or sharing of personal information. We do not sell your personal information. To exercise your rights, contact us at info@tollinholdings.com.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

  • Email: info@tollinholdings.com
  • Phone: (858) 751-9616
  • Mail: TolLin Holdings LLC, PO Box 270203, San Diego, CA 92198